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12/19/2007
I placed my order on December 13, and
all but two of the items are still back ordered. I would really like to
have these by the 21st. Is that possible?
12/24/2007
Thank you for contacting DeepDiscount.com!
We apologize for the inconvenience caused. We are sorry for delay in delivery
due to unavailability of item.
Our records indicate that order #19926993 with the items:
STEVENS,SUFJAN: SONGS FOR CHRISTMAS was shipped on 12/17
VA-TRIBUTE METALLICA: FADE TO was shipped on 12/20
PRIZE FIGHTER INFERN: MY BROTH was shipped on 12/20
SNAKE THE CROSS THE: COTTON TE was shipped on 12/20
DVD : DANIEL TOSH-COMPLETELY S was shipped on 12/20
SIGUR ROS was shipped on 12/20
DVD : DEMETRI MARTIN-PERSON was shipped on 12/21
WEAKERTHANS: LEFT & LEAVING was shipped on 12/20
MEWITHOUTYOU: BROTHER SISTER was shipped on 12/20
NICKEL CREEK: NICKEL CREEK was shipped on 12/17
via USPS media mail which normally takes 5-10 business days to arrive. Please
be assured that you will be receiving the items shortly.
The below items are in backorder and expected date of arrival is 01/02/08.
SIGUR ROS: TAKK
THILE,CHRIS: HOW TO GROW A WOM
V/A: LED ZEPPELIN BLUEGRASS TR
Again, thank you for writing DeepDiscount.com. We appreciate your
business.
Regards,
Customer Service Department
1/9/2008
Excellent customer service you folks provide...
So, here we are almost a full month after I placed my order, and one of the
items still hasn't even shipped. Did it ever occur to you folks that it
might be a good idea to warn a customer placing an order two weeks before
Christmas that not a single item will arrive in time? All you had to do
was say that to ensure an on time delivery, I should choose an expedited
delivery method, but even then it wouldn't matter because it wasn't even close
to Christmas when I started receiving parts of my order.
Therefore, I would have bought this stuff from another source (as I will do
from now one, by the way). I would have had to pay a little more, but the
extra expense would have been much less than what I am now having to pay to
ship all these gifts across the country.
Congratulations, you have now lost a customer because of your horrendous
service.
1/10/2008
Thank you for contacting DeepDiscount.com!
We are sorry for the inconvenience caused. We understand your disappointment.
As per our records the items of the order # 19926993 which are shipped on
12/17/, 12/20, 12/21 were shipped to below address:
MARK PEARCE
2935 E 94TH PL APT 121
TULSA , OK
74137-8718 , US
We request you to please reply to this e-mail and verify that the above address
is correct. We will reship the lost items.
Again, thank you for writing DeepDiscount.com. We appreciate your
business.
Regards,
Customer Service Department 1/11/2008
Yes, that is the correct address, but now I am
confused. Are you now trying to say that everything was shipped and some
of the items were lost? If that is the case, then why did I just receive
two e-mails January 8 stating that two of the CDs were just shipped and there
are still two CDs that are listed as backordered?
1/13/2008
Thank you for contacting DeepDiscount.com!
As per our records the item SIGUR ROS: TAKK and V/A: LED ZEPPELIN BLUEGRASS TR
of the order #19926993 are out of stock and our expected date of arrival is 01/22/08. The item THILE,CHRIS: HOW
TO GROW A WOM was shipped on 01/08/08
via USPS media mail.
Again, thank you for writing DeepDiscount.com. We appreciate your
business.
Regards,
Customer Service Department
1/30/2008
What. The. Heck.
This is becoming absolutely ridiculous. It is now January 30, and two of
my CD's are still back ordered and one was supposedly shipped, but I never
received it. For anyone keeping track, that is 48 days since I placed my
order. These were supposed to be Christmas presents. Ahhh, nothing
like a nice Christmas gift just as the flowers of spring are starting to
bloom...
I am quite sure you understand how absurd that is. I can go to nearly any
store that sells CDs and pick these up, so how is it that after six weeks, you
still don't have two of them on hand? If I can go to Best Buy and get
them, why can't you? I realize that you use a different supplier so you
can reduce costs, but one would think that after this long, you would bite the
bullet and lose a couple dollars just so you can keep a customer (you won't but
it would be worth a shot).
So, what's the deal? I'm not going to cancel my order now because it
would be stupid at this point.
Please reply with another of your lame e-mail scripts. It just reminds me
how much you suck.
2/13/2008
A few weeks ago, we told you your order would be shipped by
now. Unfortunately, the vendor has been
unable to deliver the item(s).
We are hopeful that the item will be in stock within the next 21 days. We will
reserve your item on backorder and ship to you as soon as the product is available.
If you ordered with a credit card, you will not be charged until the item
ships.
If this does not meet with your approval, please contact us at cs@DeepDiscount.com to
cancel.
Again, our apologies for the delay and any inconvenience you may have experienced.
Best regards,
DeepDiscount.com Customer Service
2/13/2008
This is a joke, right? Because just a few weeks ago, I
was quite certain you folks could not possibly suck any more.
2/14/2008
Thank you for contacting DeepDiscount.com!
We apologize for the delay in shipment. Unfortunately, the vendor has been
unable to deliver the item: V/A: LED ZEPPELIN BLUEGRASS
TRIBUTE yet. We are hopeful that the item will be in stock within 02/24. We
will reserve your item on backorder and ship to you as soon as the product is
available. Please be assured that, you will not be charged until the item gets
shipped. Should you wish to cancel your order, we request you to email your
consent. Again, our apologies for the delay and any inconvenience you may have
experienced.
Again, thank you for writing DeepDiscount.com. We appreciate your
business.
Regards,
Customer Service Department
2/14/2008
Here's a thought...When you talking about being
"hopeful that the item will be in stock" 10 WEEKS after an order is
placed, use a different f'ing vendor. Is anyone over there capable of
rational thought?
As I have mentioned in earlier e-mails(which were never replied to), I am not
going to cancel my order now because these were supposed to be Christmas
presents, and no matter what, they will be insanely late. So, I will take
the few dollars you are saving me and just know to NEVER order from you again.
What is becoming more and more amazing to me is that not once have you even
come close to offering me anything to try to make up for your absolutely
horrendous service. But that is what a real company would do isn't
it? Wouldn't want to mess up this little reputation you have going...
Forcibly sodomized by you,
Mark Pearce
P.S. Which will it be this time? A lame, scripted reply or just
ignored? I'm waiting on the edge of my seat.
2/14/2008
Thank you for contacting DeepDiscount.com!
Please accept our apologies for the delay and any inconvenience you may have
experienced. Your concern has been forwarded to the correct department and will
be reviewed. We are always making additions to our sites and inventory to
ensure we are as up to date as possible. Again, we apologize for any
inconvenience and we look forward to your next visit.
Again, thank you for writing DeepDiscount.com. We appreciate your
business.
Regards,
Customer Service Department
3/05/2008
Dear Morons,
Hello, it's me again. You know, order #19926993. That's right, I
still have not received all of my order. Obviously, you are not keeping
track, but I will just go ahead and give you a little update. That makes
it a full 12 weeks since I placed my order. That would be 84 days, 60 of
which are classified as "business days."
I am done being even somewhat cordial with you. No longer will I try to
reason with you and explain how ridiculous this is because it is obvious you do
not understand or do not care. All I will say now is I want the rest of
my order by this time next week. That would be Wednesday, March 12, 2008 since I am fairly
certain there are no calendars in whatever far off planet of sucktitude on
which you conduct your "business." It should be fairly simple,
so get it done.
STILL being forcibly sodomized by you,
Mark Pearce
3/06/2008
Thank you for contacting DeepDiscount.com!
We are very sorry for the inconvenience. As per our records, we have shipped
the item WEAKERTHANS: LEFT & LEAVING twice on 01/08/08 and 02/16/08 to the
following address:
MARK PEARCE
2935 E 94TH PL APT 121
TULSA, OK
74137-8718 , US
Should you not receive the item shipped on 02/16/08, we request you to
forward an alternative address so, we can arrange to send the item for the
third time to a different address.
Again, thank you for writing DeepDiscount.com. We appreciate your
business.
Regards,
Customer Service Department
3/6/2008 Geniuses,
I am not referring to WEAKERTHANS: LEFT & LEAVING, which actually was not
shipped twice. The first time it was supposedly shipped, the packing
order had a stamp stating it was not available to ship. Why you dummies
took the time to print it up on the packing order and state it had been shipped
online is beyond me. I did actually receive that item the
"second" time it was "shipped" about a week ago though
so....congratulations?
However, the item I have not received, which should not be difficult for you to
figure out, is...wait for it...Whole Lotta Bluegrass: A Bluegrass Tribute To
Led Zeppelin, which has not even been shipped. Now, why is it that I
am able to look at my order status and figure that out in less than 30 seconds,
but you can't?
You now have six days to get it to me. Stop wasting so much time
wondering if you should "ship" an item I have already received for a
"third" time.
You suck more than I could possibly imagine,
Mark Pearce
3/06/2008
Thank you for contacting DeepDiscount.com!
Our records show that LED ZEPPELIN BLUEGRASS TRIBUTE is still on
backorder. If you would like, you may still cancel this item so you don't
have any money pending on this order. We apologize for any inconvenience that
this may have caused you.
Again, thank you for writing DeepDiscount.com. We appreciate your
business.
Regards,
Customer Service Department
3/8/2008
Oh, that CD is still on backorder? It's a good thing
you told me that. Now, it all makes perfect sense as to why I still have
not received it after three months.
As I have said many times before, I am not going to cancel any part of my
order. You are going to uphold your end of this deal. These were
Christmas gifts that are now absurdly late. Is it going to make much of a
difference if they receive them today or two weeks from now? The answer
you are looking for is "no." I am not going to go buy this CD
from Best Buy and spend a couple extra dollars on it just so the person I am
giving it to can receive their Christmas gift in March.
By the way, you should really stop using your form e-mails when contacting
me. All it does is make me more angry. It is more than obvious you
do not appreciate my business, nor do you actually thank me for contacting you.
You now only have four days to get this CD to me. I sure hope you have it
on hand by now.
I hate you,
Mark Pearce
3/09/2008
Thank you for contacting DeepDiscount.com!
Unfortunately, your item is backordered until 3/19. That means it won't
leave our warehouse until that date. We regret to inform that you will
not receive this item in four days.
If you would like to talk to a live representative, you may call our customer
service line Monday through Friday from 8-7 CT at 1-800-264-5076.
We apologize for any inconvenience that this may have caused you.
Again, thank you for writing DeepDiscount.com. We appreciate your
business.
Regards,
Customer Service Department
3/26/2008
Back ordered until 3/19 eh? That was a full week ago,
right? I'm not using a different calendar than you morons am I? So,
why exactly has it not shipped YET?
By the way...Not that it will matter to you, because I am sure you are used to
it, but you have been reported to the Better Business Bureau.
3/27/2008
Thank you for contacting DeepDiscount.com!
After viewing your order, this item : V/A: LED ZEPPELIN BLUEGRASS TRIBUTE is
currently on backorder till 4-5-08.
Orders are filled in the order they are received. You have not been billed for
this item. You will be billed for this item when the item ships from our
warehouse. We do apologize for any inconvenience this may have caused.
Again, thank you for writing DeepDiscount.com. We appreciate your
business.
Regards,
Customer Service Department
3/27/2008
Until 4/508 you say? That's strange because I am
fairly certain the last time we corresponded you said it would be 3/19.
Here's a tip:
1. Click this link: http://www.amazon.com/gp/offer-listing/B0006SSSHI/ref=dp_olp_2?ie=UTF8&qid=1206646889&sr=8-1
2. Buy one of the new copies.
3. Mail it to me.
And to think...you could have done this months ago...
3/28/2008
Thank you for contacting DeepDiscount.com!
We do apologize, orders are filled in the order they are received. This item :
V/A: LED ZEPPELIN BLUEGRASS TRIBUTE is currently on backorder till
4-5-08. Once again we do
apologize for any inconvenience this may have caused.
Again, thank you for writing DeepDiscount.com. We appreciate your
business.
Regards,
Customer Service Department
3/28/2008
Are you all robots or something? That is crazy.
Crazy awesome? Maybe. But mostly just crazy.
3/28/2008
Thank you for contacting DeepDiscount.com!
Unfortunately, our status on that item is backordered. We cannot purchase that
item from the link you are requesting (per supervisor) because we have a
contract with the manufacturer. We have to wait right along with you for this
item, and we fill our orders in the order they were placed. We do apologize for
the inconvenience this has caused. If you wish to speak w/ a supervisor, you
will need to call us at 1-800-264-5076 9am-5pm CT
Monday-Friday, as our supervisors will be able to talk to you per phone.
Again, thank you for writing DeepDiscount.com. We appreciate your
business.
Regards,
Customer Service Department
5/5/2008
We're sorry to inform you, the item(s) listed below is
temporarily out of stock and unavailable to ship. This item will ship as
soon as it is available. We will email you with an estimated
delivery date when there is more information. We apologize for the
inconvenience and remind you that your credit card will not be charged
until your order has shipped.
6/2/2008
Thank you for your recent order. Due to an overwhelming
demand for the item(s)listed, we are temporarily out of stock. If
you ordered with a credit card, you will not be charged until the item
ships. We expect to receive this merchandise and ship your order within
twenty-one days.
If you do not wish to wait, please contact our Customer Service department via email
at cs@deepdiscount.com to cancel. We
apologize for the delay and thank you for your patience and
understanding.
Best regards,
DeepDiscount.com
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